Customer proximity out of passion
Uncompromisingly, promptly and directly – we maintain a service network of more than 200 specialists to ensure optimal service for your shearer loader or continuous miner. This highly qualified and globally active team provides you, among other things, with the following services:

• If you require service support, our engineering service staff is ready to consult you directly, extensively and competently. They furthermore devise service concepts for optimizing the availability of your machines using means such as production data reporting or condition monitoring systems for preventive maintenance and early damage detection. This obviously also encompasses the life cycle management and consideration of the spare parts inventories.

• We are there for you on site, from commissioning through to training and troubleshooting. And also when it comes to repairs on the surface of the mine, you can count on our experienced service staff to support you with their high-grade repair services in order to achieve optimal availability even for used and overhauled machines.

• We perform repairs to your component parts and/or complete machines at our service workshop in Bochum and at several sites of our subsidiaries.
   
• A wide variety of further services, including the periodic major overhauling of your machines, round off our portfolio.